Understanding Dignity in Client Engagement

An inductive approach to understanding the development and delivery of dignity from case workers’ prospective

Spiegl, Sarah

Honours

2022

MacQuarrie, Colleen

Bachelor of Arts

Faculty of Arts. Honours in Psychology.

Psychology

Psychology

University of Prince Edward Island

Charlottetown, PE

This thesis is a case study that investigates how to understand dignity in client service delivery. The current study explores the narratives of 5 employees of the Women’s Network PEI over four interviews and one round table discussion, as well as a document review of their publication Common Ground Magazine and organization website. Much of the literature explores dignity from various academic disciplines, including philosophy, psychology, biology, and law. These works explore dignity in terms Show moreThis thesis is a case study that investigates how to understand dignity in client service delivery. The current study explores the narratives of 5 employees of the Women’s Network PEI over four interviews and one round table discussion, as well as a document review of their publication Common Ground Magazine and organization website. Much of the literature explores dignity from various academic disciplines, including philosophy, psychology, biology, and law. These works explore dignity in terms of value, whether innate from conception or earned within social status or reward. The literature argues between the importance of the term, the relevance of awareness it has to one’s everyday life, and the exchange that exists within evolution of individual self and relationship to others. The current research contributes to the field by disseminating a model that includes four major themes of understanding dignity within client engagement: client-centered approach, positive corporate culture, a combination of both client-centered approach and positive corporate culture, and ongoing barriers to service delivery. Show less

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